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Terms and Conditions of Business
Hall Motor Services Ltd – Motor Repair & Service


1. Estimates and Quotations

  • We will provide an estimate for repair or servicing costs before work begins, where possible and in writing when requested.

  • Estimates are not binding. If, during the work, we find further repairs are needed, we will contact you for authorisation before proceeding.

  • Quotations (where given) are valid for 30 days from the date issued.

 

2. Booking and Cancellations

  • Bookings are subject to availability.

  • If you need to cancel or reschedule, please give at least 48 hours’ notice.


3. Parts and Materials

  • We may use new or original manufacturer (OEM) parts unless you request otherwise.

  • If reconditioned items are to be used this will be agreed with you in advance as any warranty will be limited and agreed.

  • All parts remain our property until full payment is received.

  • Parts warranty is subject to the manufacturer’s terms.


4. Completion and Collection

  • We will notify you when your vehicle is ready for collection.

  • Vehicles must be collected within 3 working days unless otherwise agreed.


5. Payment Terms

  • Payment is due in full on collection of the vehicle, unless otherwise agreed.

  • We accept cash, card or bank transfer.

  • We have a legal right to retain your vehicle (a lien) until payment is made in full.


6. Warranty and Liability

  • You have legal rights under Consumer Rights Act 2015 and we will carry out our work with reasonable skill and care using the correct materials.

  • In addition, we guarantee our labour for 6 months or 6,000 miles (whichever comes first) from the date of completion.

  • This warranty does not cover: normal wear and tear, misuse, neglect, or work carried out by others after our repair.

  • We will not be liable for indirect or consequential losses (such as loss of earnings or inconvenience).

  • Nothing in these Terms affects your statutory rights as a consumer.


7. Customer Responsibilities

  • You must ensure your vehicle is insured, road legal, and has a valid MOT (where required) before leaving it with us.

  • You must remove personal belongings from the vehicle. We cannot accept responsibility for loss or damage to personal items left inside.


8. Storage and Disposal

  • If a vehicle is not collected and payment not made within 30 days, we reserve the right to dispose of it in accordance with the Torts (Interference with Goods) Act 1977.

  • Any disposal proceeds may be used to offset outstanding charges.


9. Complaints

  • If you are unhappy with our service, please raise the matter with us promptly and we will endeavour to resolve the issue.

  • If we cannot resolve the complaint, you may be entitled to refer it to an independent alternative dispute resolution (ADR) provider. We are members of The Motor Ombudsman. Our accreditation number is 387407.


10. Governing Law

  • These Terms are governed by the laws of England & Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in that territory.

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